We are regional leaders in smart home automation, Industrial automation and Intelligent automation. We offer smart lighting systems, security systems, air conditioning system as well as custom Industrial automation.

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Erf 598 Sandown, 165 West Street, Cnr Sandown Valley Crescent, Sandton

[email protected]
+27 787 972 186

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+27 787 972 186

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[email protected]

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Mon - Sat: 8:00 - 17:00
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Shipping Policy

Mazzy Automations Shipping Policy

Effective Date: October 25, 2024

Introduction:

Mazzy Automations, with its registered office in South Africa, is committed to ensuring timely and secure delivery of products to our valued customers. This Shipping Policy outlines our procedures, terms, and conditions for shipping.

Scope:

This policy applies to all products shipped by Mazzy Automations within South Africa and internationally.

Shipping Terms:

  1. Order Processing Time: 2-5 business days.
  2. Shipping Options:
  3. Standard Shipping (3-7 business days within South Africa).
  4. Express Shipping (1-3 business days within South Africa).
  5. International Shipping (7-21 business days).
  6. Shipping Carriers: Mazzy Automations uses reputable carriers, including:
  7. South African Post Office (SAPO).
  8. Courier services (e.g., DHL, FedEx, UPS).
  9. Shipping Rates:
  10. Calculated based on product weight, dimensions, and shipping destination.
  11. Displayed during checkout.

Delivery Procedures:

  1. Signature upon Delivery: Required for all shipments.
  2. Delivery Address: Ensure accuracy to prevent delays or non-delivery.
  3. Tracking Information: Provided via email once shipped.

International Shipping:

  1. Customs Clearance: Customers are responsible for duties, taxes, and clearance fees.
  2. Import Regulations: Compliance with destination country regulations is the customer’s responsibility.

Returns and Refunds:

  1. Return Policy: See separate Return Policy document.
  2. Refunds: Processed within 5-7 business days after receiving returned products.

Liability and Disclaimer:

  1. Loss or Damage: Mazzy Automations is not liable for loss or damage during shipping.
  2. Force Majeure: We are not responsible for delays due to unforeseen circumstances.

Changes to Shipping Policy:

Mazzy Automations reserves the right to modify this policy without notice.

Contact Us:

For shipping-related inquiries, email [email protected] or call +27787972186

Governing Law:

This Shipping Policy is governed by and construed in accordance with South African law.

By placing an order, you acknowledge agreement to these terms and conditions.