RETURNS & REFUNDS POLICY
(Self-Installation Purchases)
1. POLICY SCOPE
This policy applies only to products purchased from Mazzy Automations that are installed by the client or a third party not appointed by Mazzy.
Products installed by Mazzy are covered under separate installation and warranty terms.
2. ELIGIBILITY FOR RETURNS
Products may be returned within 7 (seven) calendar days of purchase only if:
- The product is unused
- The product is not installed
- The product is in original packaging
- All accessories, manuals, and components are included
- Proof of purchase is provided
Mazzy reserves the right to inspect all returned items before approval.
3. NON-RETURNABLE ITEMS
The following items cannot be returned or refunded:
- Products that have been installed or partially installed
- Products that show signs of use, damage, or tampering
- Software-activated, paired, or registered devices
- Custom-ordered or special-order items
- Products damaged due to incorrect installation, wiring, or configuration
- Clearance or discounted items marked “non-returnable”
4. RETURNS DUE TO INCORRECT PURCHASE
Mazzy is not responsible for returns arising from:
- Incorrect product selection
- Compatibility issues
- Client misunderstanding of functionality
- Network, Wi-Fi, or power limitations
Clients are encouraged to request pre-purchase guidance before ordering.
5. FAULTY PRODUCTS (MANUFACTURER WARRANTY)
If a product is found to be faulty due to manufacturing defects:
- The product will be assessed under the manufacturer’s warranty
- Mazzy may repair, replace, or send the product for manufacturer evaluation
- No refunds are issued until fault verification is completed
Damage caused by incorrect installation is not considered a manufacturing fault.
6. REFUNDS & RESTOCKING FEES
- Approved returns may be subject to a restocking fee of up to 15%
- Refunds (if approved) are processed within 7–10 business days
- Refunds are issued using the original payment method
- Installation fees, delivery fees, and service charges are non-refundable
7. SHIPPING & HANDLING
- Return shipping costs are the responsibility of the client
- Mazzy is not responsible for damage during return shipping
- Products must be securely packaged for return
8. NO LIABILITY FOR SELF-INSTALLATION
Mazzy Automations:
- Does not guarantee performance of products installed by third parties
- Is not liable for damage to property, devices, or systems caused by incorrect installation
- Provides support guidance only where explicitly agreed
9. RIGHT TO REFUSE RETURNS
Mazzy reserves the right to:
- Refuse any return that does not meet this policy
- Reject items that pose safety, compliance, or reputational risk
- Update this policy without prior notice
10. CONTACT FOR RETURNS
All return requests must be submitted in writing to:
📧 [email protected]
📱 0787972186
No returns will be accepted without prior approval.